An EU supplier of goods into the Irish market has a number of long-standing customers for its products.

The supplier issues regular invoices to its Irish customers and payment usually occurs on time and has never needed to use the services of a debt recovery firm before.

However, one of their long-standing customers has not paid in three months and their unpaid invoices are amounting to €12,000.  Initially, the supplier is unconcerned because this is a long-standing customer so payment is still expected.

After four months the supplier begins additional correspondence with the customer in an effort to get paid or agree a payment plan. The supplier receives promises of payment but the debt, which now stands at €16,000, remains unpaid.

After six months the supplier suspends the account while continuing to communicate and negotiate with the customer to get paid.  The debt now stands at €18,000.

Finally, the supplier is completely exasperated with the customer and wants a solution and seeks our debt recovery services to help collect the debt.

The supplier instructs us to issue a demand letter to the debtor giving the debtor seven days to pay.

Losing patience and money, the debtor contacts us to have a legal demand letter issued to the debtor.

The debtor responds to our letter and negotiations begin, resulting in payment of a €10,000 lump sum payment and a payment plan to recover the remaining money.